Política de reembolso

Gotham Studios is a division of Lisa Saad Photography Pty Ltd, henceforth known as Lisa Saad Photography Pty Ltd.

If, for any reason, you are not completely satisfied with your delivery of finished images via email or a cloud service such as Dropbox, please email us at contact@gothamstudios.net within that time so we can resolve any problems.  

This refund policy does not apply to photographic images that you have decided that you just don't like the delivered pictures or if you change your mind. All images produced by Gotham Studios Melbourne for Lisa Saad Photography Pty Ltd will have client approval on the day of the shoot for every image produced that will be deemed the final image/product of either the person, location, event or product photographed. The commissioned photographer uses discretion to produce work that is equivalent to the expectation associated with the prepaid service.

All returns of digital files will be destroyed by Lisa Saad Photography Pty Ltd, and upon the decision to refund any payments, the client agrees that they, too, will destroy any digital files from all computers, handheld devices, hard drives and any Cloud-based services and understand that in asking for a refund, that they also forfeit their right to any images produced during the photographic commission.

If you have received digital files, please delete them from your storage devices. Additionally, any digital files retained for longer than six months may incur a recovery fee. Failure to respond to communication attempts, including emails, may also result in forfeiture of refund eligibility.

We also ask that you send a formal email understanding these Refund & Returns Terms and Conditions and that in no way will you utilise the imagery once a refund has been issued. You also understand that failure to comply will allow Lisa Saad Photography Pty Ltd to claim any misuse of images and any outstanding monies as it sees fit based on current market rates.  

Should you have any concerns, please contact Lisa Saad Photography Pty Ltd here.